Bilendo is your modern cloud-based platform of choice for automation and 360° accounts receivable processes.
#AR-Automation #Credit-Management
We'll accompany you to your goal
Your enterprise can quickly reach the milestones of successful accounts receivable processes:
Better
Communication
Maximum
Transparency
Full
Automation
User
Friendly
By using Bilendo, you centralize all open-item-based customer communication on one platform: better communication for your finance, sales and customer care departments.
Bilendo helps you gain clarity and structure in your accounts receivable processes. One platform, 360° view of your accounts receivable, in real time.
By combining intelligent workflows and rule-based automation, you are able to automate all debtor processes in your finance department.
Bilendo is revolutionarily easy to use. So simple, in fact, that your employees need no training or instruction whatsoever. Handling is intuitive and extremely easy to execute for all employees.
Base Functionality
The efficient processing of payment disruptions, complaints and appeals is one of the central tasks when it comes to automating debtor processes.
The intelligent workflow-based clarification management helps to put all items in a dunning-ready state.
Workflows
Use the extremely easy-to-use workflows to fully automate your clarification cases without IT knowledge.
Smart dunning stops
Set context-sensitive dunning stops and ensure that the right open items are always in a dunning-ready state.
Escalation & Resubmission
Follow up automatically with the help of automatic escalation and resubmission and ensure reprinting in the process.
Clarification Portal
Involve your colleagues from sales, service, management and customer care in the process and accelerate the workflows.
Base Functionality
The execution of dunning runs is part of the daily routine of every accounts receivable department.
Bilendo helps to scale the degree of automation continuously through rule-based and context-sensitive workflows. The close dovetailing with Bilendo clarification management is unparalleled in the market.
Infinitely scale
The path to full automation works best iteratively. Bilendo allows you to scale up to full automation in an infinitely variable way.
Dynamic composition
Bilendo compiles reminders according to your organization's structure, language, currency and business units.
Rule based automation
With context-sensitive workflows, you control the cases that can be sent automatically and handle the rest in clarification management.
Smart2
Bilendo continuously calculates the best composition of items on reminders, taking into account the entire booking and clarification context.
Our Add-ons
With the available add-ons, you extend the benefits of your AR Automation software with additional functions along the order-to-cash process.
Add-on
With the Reporting & Goals add-on, you receive individual evaluations of your debit-side processes.
Create any dashboards and custom reports and share them with your colleagues.
Add-on
Bilendo's credit scoring and credit risk add-on.
Manage your credit reports, control credit limits via workflows, create your own scores and credit limits, and manage your requirements in your own digital credit policies.
The Platform
FAQ
Here you will find the answers to the most frequently asked questions about our software.
Data security at Bilendo is ensured through three interconnected components. First, through the security of the infrastructure; second, through the security of the information systems; and third, through the security of the application itself.
The processing of your data takes place according to the highest security standards (according to DSGVO / GDPR) on German servers. Your data and that of your customers is located in Frankfurt a. M. in a state-of-the-art data center of Amazon Web Services Germany (AWS). AWS data centers are certified according to ISO27001, ISO27018, ISO27017, PCI DSS Level 1 and SOC1-3.
Any connection to and from Bilendo is only SSL encrypted.
In addition to pure data transfer encryption, Bilendo protects all incoming and outgoing data transfer via the Cloudflare cloud firewall service.
Furthermore, Bilendo undergoes regular audits / certification within the framework of ISO27001 and TISAX.
Yes, Bilendo is compatible with all credit and information service providers. These include, among others, Atradius, BVD, Coface, Creditreform, Dun & Bradstreet, CRIF, Euler Hermes, etc.
One of the key advantages of Bilendo is that we enable cross-departmental communication and collaboration on a central platform.
Traditional departments that work with Bilendo include accounts receivable, sales, service, finance, treasury, and credit management.
In addition to your accountants being the main users of Bilendo, the workload on the part of your sales team is also demonstrably reduced by several hours per week.
Bilendo is fully accepted and appreciated by your workforce because of its ease of use and intuitive user interface, as well as the reduction of recurring manual efforts.
Yes, via the Bilendo Scoring & Risk add-on, you can evaluate your own customer experience and data and use it to assess risk.
Your customer data is evaluated either via a classic points-based internal credit scoring or via a machine-learning-based algorithm.
Bilendo allows you to switch smoothly from manual, semi-automatic to fully automatic sending of reminders - exactly when your receivables or the document is due.
Automated dunning is based on workflows that you can create yourself in Bilendo and control individually.
You can also send your reminders by e-mail and/or post. Bilendo does not appear to your debtors and remains completely invisible in customer communication.
Shipping is maximally simple for your company. The connection to various shipping service providers (e.g. DP, etc.) means that you no longer have to worry about sending reminders or customer letters.
Bilendo allows you to store versatile and hierarchical dunning stops. You can decide whether the dunning stops are set manually or automatically, for example by workflows or rules.
Of course, it is possible to set dunning stops on customer or document level and to limit them in time. Dunning stops can also be set for entire customer groups.
If your source system needs the information again (e.g. for setting delivery blocks), we offer standard interfaces for data exchange.
We distinguish at this point between the language of the user interface and the language of the accounts receivable. The user interface is already available in many languages (e.g. German, English, Italian, etc.).
The language of external communication can be set worldwide. All texts, layouts and placeholders used for customer communication can be integrated in any number of languages (Unicode).
Yes, Bilendo is predestined for the centralization of debtor processes.
You can map each company code in a separate client or manage all company codes with a 5-level organizational structure (territory, business area, team, user, sales units) in one Bilendo client.
Yes, Bilendo offers you all the mathematical-statistical and logical possibilities to map your internal credit scoring and calculate credit limits.
Yes! With Bilendo, you have the option to digitally store one or more credit policies. The work with credit decisions, credit limit proposals, credit scoring models and credit limit workflows is fully documented and compliant to your compliance and risk policies.
Yes! You have the possibility to store the results from the credit scoring with your own risk classes.
Of course! With Bilendo you have the possibility to use your payment experiences like DSO, ADP, DBT (weighted and unweighted) as parameters in credit scoring.
Yes. Bilendo offers both the possibility to take over your existing credit information and to integrate new credit information from your existing provider on a regular basis. The retrieval to your provider is done via interface. It is also possible to provide monitoring portfolios via batch interface.
